Shipping policy
Shipping Policy
Domestic Shipping
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Free Shipping: Orders over $100 within the Continental US qualify for free shipping.
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Processing Time: Most in-stock orders ship within 1-2 business days. Orders placed after 2 PM ET may be processed the following business day.
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Express Shipping: Expedited shipping options are available at checkout.
International Shipping
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Global Reach: We ship worldwide. All duties, taxes, and customs fees are the responsibility of the customer.
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Insurance: All international shipments are insured for loss or damage during transit.
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Delivery Times: Delivery timelines vary depending on shipping method and destination.
Order Tracking
Once your order is shipped, you will receive tracking information via email.
Return Policy
Eligibility
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Returns are accepted within 30 days of delivery for unused items in original packaging.
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Custom or personalized items are non-returnable.
Damaged or Incorrect Items
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Report damages or errors within 5 days of delivery. Retain all packaging for inspection.
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Replacement items will be shipped promptly once documentation is verified.
Return Process
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Contact us at jscuesales24@gmail.com to initiate a return.
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Ship items back using a trackable shipping method.
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Refunds will be issued to the original payment method once the return is processed.
Additional Information
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Oversized Items: Oversized items may incur additional shipping charges.
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Holidays & Peak Times: Processing times may extend slightly during holiday seasons.
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Customer Support: For any concerns, contact us at [Customer Service Contact Information].
We’re committed to ensuring a smooth and hassle-free experience for all our customers. Thank you for choosing JS Cue Sales!